FAQ

E-Mail: store@kleenfant.com

Tel: 09452383004

24-hour customer support

SHIPPING AND DELIVERY

Shipping starts at P70 on all orders nationwide.

RETURN AND EXCHANGE

For cases of damaged or incomplete/wrong items received, customer must message us within 7 days upon receipt.

The following information must be provided for further checking of concern:

- Order Number

- Photos of Item received

- Details of concern

Once verified, refund will be processed within 3-5 banking days.

NOTE: Exchange of Item due to change of mind is not valid. Used items are not subject for refund or replacement.

PAYMENT METHODS

Payments can be made via GCash or COD.

ORDER PROCESS

Placed Orders are deemed final and can no longer be edited.

Order process is within 1-2 working days.

Estimated delivery Time: GMA - 2-3 working days

Luzon: 3-5 days Visayas: 5-7 days Mindanao: 5-7 days Via Air / 14-15 Days Via Sea.

You'll receive an Order Notification either thru email or sms once order has been pickedup by the courier. You can track your order on courier's website with the tracking number provided.

Frequently Asked Question

Who is kleenfant?

"Kleenfant is a brand that aims to provide quality consumable products that are affordable yet the safest it could be for toddlers and babies. Removing all ingredients that may possibly harm children. With these in mind, we have managed to create the safest baby wipes in the market. All the gentle care and love without phenoxyethanol and citric acid."

Is your product safe?

"Our priority is your baby's safety. We guarantee that our product is safe and go through all the necesary quality checks and safety procedures."

Is there harmful chemicals on your product?

"Kleenfant baby wipes are made with extensive safety standards which restricts a range of potential harmful ingredients like Chlorine, Citric Acid, Phenoxyethanol to ensure our wipes are gentle on your baby's delicate skin."

What are the ingredients?

"We know that you want nothing less than what is best for your baby. Rest assured that Kleenfant uses safe ingredients for your little one. Kleenfant is enriched with Aloe Vera, Vitamin E and fruit extract to ensure our beloved babies are always safe and clean."

Can it be used to newborn babies?

Yes, kleenfant baby wipes can be used on your newborn's feet, face, hands, and diaper area.

What are the materials used in your product?

Kleenfant baby wipes is made of skin loving natural fibers that trap mess and clean better compared to other brands.

Is this safe to wipe on my baby's mouth?

Yes! Please don't let your baby sip or drink the wipes since it is not meant for digestion. :)

Do your wipes contain alcohol?

No. Kleenfant wipes are 100% safe for your baby. In fact, one of the safest wipes you can find in the market right now.

Can I use these baby wipes to clean other parts of my baby?

Yes! Kleenfant Baby Wipes are safe for cleaning your baby's hands, feet, face and diaper area. However, Kleenfant baby wipes should not be used to clean inside your baby's mouth ,nose, ears or eyes.